How
do you handle someone who constantly interrupts you?
Or who accuses you of being unreliable or incompetent?
Or who tries to make you feel guilty? Or who threatens
you with dire consequences unless you give in? How
do you communicate with someone who uses false, phony,
or confusing information? Someone who leads you to
believe you have an agreement, only to make yet another
last-minute demand or request? Or who drags his feet
endlessly? Or who just plain refuses to work with
you or others? Or who boasts endlessly, or is passive
aggressive, or shouts and yells?
What
makes that person refuse to cooperate? It is easy to
believe that stonewalling, attacks and tricks are just
part of his basic nature, and that there is little you
can do to change his difficult behavior. But you can
affect his behavior if you can deal successfully with
his underlying motivations.
Dealing
with Difficult People lays out a step-by-step
strategy for meeting these challenges -- the strategy
of breakthrough communications. Taken in sequence, the
steps enable you to change the game from face-to-face
confrontation to side-by-side problem solving. While
no method can guarantee success, this breakthrough strategy
will maximize your chances of getting what you need
in even the toughest situations.
On-Site
Training: can be tailored to the needs of client
organization and delivered on-site at time and location
of client choice.
Training Objectives:
Participants
in the Dealing with Difficult People workshop
will learn to:
- Reinforce
and enhance good communications skills.
- Learn
to teach others how to be better listeners and communicators
through role modeling.
- Minimize
conflict and deadlocks by learning the skills necessary
to handle difficult people.
- Integrate
learned skills with client and employee behaviors
to enhance personal effectiveness.
- Increase
your effectiveness in all business situations where
dealing effectively with peers, subordinates, and
superiors is required.
- Learn
to help others focus on interests and not take positions.
- Increase
their confidence and belief in themselves.
- Enhance
communications through the development of a common
language.
- Turn
adversarial situations into welcome opportunities
to communicate openly and effectively.
- Understand
and deal with the issues important to all parties
in daily communications situations.
- Deal
effectively with passive aggressive individuals
For
more information and pricing, please complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
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